Fighting hate crimes post 9/11 to creating multiple startups
In this episode, I sit down with Prabhjot Singh - President and CEO of Pyze to discuss how the importance of having mentors in your journey, how to transition, the reality of entrepreneurship.
He shared how he took time off from his marketing job to create a non-profit to fight hate crimes post 9/11. He learned how to start a venture from the ground up and he used this experience to create multiple startups.
He talks about smart money and not-so-smart money in terms of raising capital for startups.
About Prabhjot:
Prabhjot Singh is a serial entrepreneur who has started multiple for-profit, social enterprise, and non-profit ventures. He serves as President and CEO of Pyze, the most recent company he founded to enable the world's largest enterprises to improve business operations utilizing AI-driven Process Intelligence and Analytics. He has over 20 years of experience in sales, marketing, and product management. He previously co-founded Pixatel Systems, a social enterprise that utilizes mobile computing to deploy apps and e-Learning solutions to millions of users.
Prabhjot served as VP Marketing at CA Technologies for the Application Performance Management (APM) business, where he was responsible for all marketing functions and helped execute the go-to-market strategy that grew the APM business over 300% in 4 years. Before CA, he was an early employee at Wily Technology and served in a number of key customer-facing and marketing roles. Wily was acquired by CA Technologies in 2006. Prior to Wily, Prabhjot held management and engineering positions at Citigroup and Indus River Networks. Prabhjot holds a Bachelor in Computer Systems Engineering from Boston University.
Prabhjot is an active participant in the community and philanthropic affairs. He was the Founding Chairman of the Sikh Coalition, the nation’s largest Sikh Civil Rights organization. Prabhjot is also a founder of Saanjh, a non-profit that runs leadership programs for children and young adults. He currently volunteers on the Boards of the Sikh Coalition, Saanjh, and the MBSK Family Foundation.
Connecting with Prabhjot:
Website: https://www.pyze.com
LinkedIn: https://www.linkedin.com/in/psinghsf/
Connect with Manpreet:
Transcript
Right,
bawa]:One more episode. I am so excited about this one time, because this is
bawa]:by far the one that I weed most is with none other than my friend, my
bawa]:brother, pro Jo, and we have
bawa]:known each other for so long, and I haveve seen him
bawa]:turn from Uh, you know, a social activist into a brilliant entrepreneur and
bawa]:he was before that also, but in my eyes
bawa]:I look up to him for a lot of things when I need a wisdom, whether
bawa]:seiritual, whether his business
bawa]:wheth, you know something to do with social activism. I'll look up to this
bawa]:man and I'm so happy to have him on the show
bawa]:and shareed it with you guys. So propt welcom and thank you for coming.
singh]:Yeah, no, thank you for having me, brother. This is looking forward to this.
singh]:The spotcast.
bawa]:All right Good, so we'll get right into it because Prob Jooth has a lot of
bawa]:busy schedule. Ahe, so let's get started with. Uh, You know you sharing
bawa]:about your journey. How you startar are from somebody who started as as
bawa]:everybody does from the normal employee, and then transing intone journey.
singh]:Yeah, well, I, I think it's it's It's been a life longng journey for me like
singh]:I've always, I think been a generalist. Uh, which means that I'm not really
singh]:good at any one thing, but
singh]:but I know I, I sort of a jack of all trades and men, regards, which, which
singh]:is a skill set you really need to have as an entrepreneur because in the
singh]:morning you could be negotiating your large contracts with someone in
singh]:procurement, and in the afternoon you might be taking out the garbage right,
singh]:so you, you've got be able to span the gambit and for me, the journey kind
singh]:of started. Uh, shortly after college. I you know, out of out out of college
singh]:I, uh, went to Boston University. did Uh, a degree in computer systems
singh]:engineering, and out of college I joined Citigroup They, they had this
singh]:Management Associate program which Uh, John Reed, who was C. O, at that time
singh]:of Citigroup, had come out of that program. So it was a pretty prestigious,
singh]:um, well regarded, well funded program where they took people
singh]:Uh, for nine months at a time, and rodatee into different parts of the mo,
singh]:and gave us lots and lots of training of how the banking world works. Uh,
singh]:They taught us a lot of the soft skills that you need to kind of be
singh]:successful, and then the ideas. you do this for two or three years, and then
singh]:you come out as a a you know management position in the bank, So that it it
singh]:was fun. I really enjoyed it and I did it for about nine months because
bawa]:You know
singh]:it it felt like Uh, the pace was really slow. Um. and at that time there was
singh]:a company out in California. Uh, that had just raised their Uh funding
singh]:round. And you know they were kind of pre revenue. It was Uh. It was about
singh]:fifteen people and they didn't have anyone on the East coast. I live in New
singh]:Jersey at that time, so uh, you know, recruiter contacted me, and as they
singh]:say, the rest of history, I'd never been to California if I flew out to the
singh]:Bay area. really fell in love with the team. Uh, and you know I, I got to
singh]:kind of see the journey from fifteen people to about two hundred fifty
singh]:people, and you know, being kind of almost pre revenue to sixty million
singh]:dollars, you know in revenue,
bawa]:one
singh]:And then you know it was A. and then we were acquird by a big company, Um.
singh]:And you know I, I got to have a role as sort of running marketing for. for.
singh]:uh, you know, computer as soociates for the team. So it that for me was
singh]:really a transformational experience Because I got to learn so much and you
singh]:know we did so many things right, and you a lot of things we didn't do so
singh]:right. Uh, but you know I learned from all of the
bawa]:thatmazing, how was your transition? So you grew up. You mentioned in the
bawa]:East Coast, right and then moving to Bay were their cultural differences
bawa]:in terms of the work itself. I know I, when I move through U. S. I moved to
bawa]:U. S. New Jersey and then I moved to Bay. I saw a lot of difference. How
bawa]:was your experience
singh]:yeah, I. I didn't move to the bay.
singh]:Uh, you know, first
singh]:probablytil ten years after I joined that company. Uh, but I got to travel
singh]:the world. Uh, you know with wile, Um, And and for me that was great because
singh]:meeting customers, Uh, just to interacting with different kinds of people,
singh]:understanding sort of what what their issues were and how to solve those
singh]:issues was W was really a foundational experience for me. And and you know,
singh]:while I was on the East Coast, the the other, I think formative experience
singh]:from an entrepreneurial perspective was Um, was nine eleven right? So after
singh]:nine eleven,
singh]:Um, you know I, it. w. when we, there are both six. Uh, we followed the sick
singh]:faith and six were attacked right after Nine Eleven across the country and
singh]:we' been in. We'd been in the U S. for a hundred years, but people didn't
singh]:really understand who six were, And you know we we. We've faced hate crimes,
singh]:employment discrimination, all kinds of issues, and I actually took some
singh]:time off from Wli, Um, right after nine eleven and helped set up a a
singh]:organization called the Sick Coalition, right, which, Uh, which was really
singh]:my first start up in many ways right because Uh, he started, you know as a
singh]:raq, that group of volunteers and the coalition Today, you as a multi
singh]:millionion dollar non profit employees. Uh, you know, do dozens of people
singh]:and contractors, and you know has over the last twenty years, Because you
singh]:know we. It's been twenty years since Nine Eleven really worked to help
singh]:shape policy, defend the rights of of six and other minorities in the U. S.
singh]:and Y. You know, getting that going from an idea face to hiring the first
singh]:employees to really helping institutionalize that Really was, You know, an
singh]:entrepreneurial journey right, so I. I. I learned so much in that experience
singh]:that I brought with me to you know, my, my private sector entrepreneurship,
singh]:Ex exploits.
bawa]:When Nine Eleven happened like I had. I just moved to us a month ago. So
bawa]:then nine Eleven happened.
bawa]:All the things that I had with
bawa]:companies just embraced me with open arms, and I'm going to be one of those
bawa]:engineers there a whole went.
bawa]:It was interesting
bawa]:change in the dynamics overnight. Like how people started to see you
bawa]:because prior to nine eleven I didn't even know who La. was.
bawa]:Little bit of track.
bawa]:Its shifted very quickly like you were almost like a target Because of how
bawa]:people were not aware of.
bawa]:you know what different cultures we had if you wereurban were just a
bawa]:target, So that was an interesting time. So,
singh]:Yeah, yeah, no, it was. it was a. It was in the same time because you know
singh]:you had middle people from Middle Eastern descent being targeted or six were
singh]:being targeted. You know, Latinos that look Middle Eastern for deartment, So
singh]:uh, it is very unfortunate, and uh, you know, and thankfully, we were able
singh]:to sort of mobilize a community
bawa]:yeah,
singh]:right by coming back to sort of you know, entrepreneurship, and Y, you know
singh]:social ership. In this case, Um, the the building blocks are were very
singh]:similar, right and and we very much ran the coalition from the early days.
singh]:I. in A, in a results from a Reservn perspective where we had objectives. we
singh]:were making sure we were meeting objectives. You know, we had to fund raise,
singh]:just like you do in in the private sector, right, Um, And and of course
singh]:those funds get deployed differently and there's different measurements of
singh]:success,
singh]:but at a fundamental level it it was exactly the same.
bawa]:yeah, it's amazing. and and just so for
bawa]:knowledge of the audience, your background, like your
bawa]:family, didn't come from business, or they like where they
bawa]:know appearance for the
bawa]:in the job market. Are you know ninety five or whether they have the
bawa]:business experience?
singh]:Yeah, they. Well, I, I mean, I, I think, uh, entrepreneurship sort of runs
singh]:in the in in the blood and A, as does sort of displacement, right, my, uh,
singh]:my grandfather and grandmom uh, my, on my dad's side. Um,
singh]:you lived in Pakistan, right and during the partition they they you? that
singh]:left everything and walked across the border to To Punch, And my dad was
singh]:born on the border in September forty seven, Right, And and my your know
singh]:grandfather had to start all over again, Right. My my grandparents went
singh]:through similar displacement on my mom's side in terms of you know, having
singh]:to start all over again, Right and then after you know Nineteen Eighty Four,
singh]:and the you know taxs against six and India,
singh]:we, uh, we, we migrated to the U. S. Right, my parents did, and kind of
singh]:started all over again, right in it in a very similar fashion, And you know,
singh]:and my dad was, you know, was a successful entrepreneur. I, I've learned
singh]:learned so much in terms of you know, coming into a a new country where you
singh]:know he was forty years old when he uprooted his family and literally
singh]:started all over again. Right, and my mom and dad kind of did that. And and
singh]:I think you know, I and my siblings have always sort of
singh]:really appreciated them making that sacrifice right cause they did it for us
singh]:right. And and I think for me that that that sort of fuels my desire to also
singh]:sort of give back for the greater good.
bawa]:I't know about
bawa]:that. and just so interestingly. My father was two days old when my
bawa]:grandfather
bawa]:moved from Pakistan to India. time
bawa]:somoving from your, you know transition from your background of marketing,
singh]:Yeah,
bawa]:which is your foremos strength,
bawa]:and I know you humbly, said your journalist. But thats your strength that
bawa]:you took.
bawa]:you know. I guess being peoples person, what were some of the things that
bawa]:you were take away as a person who was in nine to five, were to transition
bawa]:into entrepreneurship. That helped you, you know, become do things the way
bawa]:you are doing Now
singh]:yeah, I mean I, so I think you have to become
singh]:in the early days, Uh, expert on in a lot of things right as you, as you as
singh]:you're sort of getting started. Um, you. Certainly you know Na, managing
singh]:people, and you know having that that experience of sort of, uh,
singh]:y, you're making sure that you can project management manage things and get
singh]:them from inception to to delivery. You know all those skills are necessary.
singh]:Um, when? When you, when you're just starting out, but you, there's a lot of
singh]:things that
singh]:Uh
singh]:y you, you may never have done before. Right, like fundraising. right, for
singh]:instance, fundraising, you know from
singh]:Vt, venture capital, you know, knocking on doors on Sandal Road, Right, that
singh]:in itself is a
singh]:Is Is is a skill in an art. Right That has to be. that has to be developed
singh]:over time. Um. And and it certainly was for me right to sort of start from
singh]:with Uh of repes. We started with angel investors in the early days, and
singh]:then you know we, we. We brought on kind institutional capital Um
singh]:with with V, Cs. and you know, and then that's the. the. you've got to sort
singh]:of learn also how leverage your investors so that they can help you beyond
singh]:just the capital Right Because
singh]:and that's where you know we. we. We talk about sort of smart money and not
singh]:so smart money Right because smart money can help open up doors. They've got
singh]:industry experience and then the. I think, The other critical thing about
singh]:investors is you know, I'd say
singh]:it. it's it's. It's a ten year journey, right that you're signing up when
singh]:you bring someone on your cap table, right as as a as an entrepreneur. So
singh]:you've got to make sure that you're aligned and you've got people who are
singh]:going to be with you for the long run, Uh, and and through the uh, ups and
singh]:downs, right, Because you've got good weather investors and you know not so
singh]:good. And and people who are you know there who really believe in what
singh]:you're doing and are going to be with you for Uh, for the long haul.
bawa]:brilliant. So when somebody is Um, you know, soaring fresh
bawa]:intoneur or somebody aspiring, how important it is to have
bawa]:somebody or a mentor or an example
bawa]:who has already walked like,
bawa]:Do you see any importance all as it? Orid?
singh]:No, y, you know, like in general, like
singh]:with anything in life. Right, if you can learn from someone else's
singh]:experiences and their mistakes without having to repeat them yourself,
singh]:you're You're gonna be much better off. right and and and in sickey, right,
singh]:I mean, we, uh, we. we
singh]:believe in this idea of you know, the goodu, uh, you g. Good sick Yous
singh]:founded in I, you know the fifteenth century by Goodonic, uh, who' the first
singh]:to Goodo, And you know the Guoo is someone who takes you from darkness to
singh]:light,
bawa]:Yeah, yes,
singh]:right, Uh that And and and the reason you follow someone?
singh]:Uh, And the path is because they've done it before, Right And and and they
singh]:can make sure you you can get there so from a mentorship perspective, or
singh]:having a coach, Um, I, I think it's really important whether you know it's
singh]:it's it's it's a friend. it's a. uh. it's an industry mentor. It's an
singh]:investor. It's really really important to have someone who's done these
singh]:types of things that you're gonna have to do, Uh, or someone on your team.
singh]:right that has that experience. So you know how do you negotiate aturnency,
singh]:right E, like all all of these things are Well, you know, If you, if you're
singh]:doing something for the first time and you've got someone across the table
singh]:who's done it
singh]:five hundred times. Well, you know you you. You're not going to be evenly
singh]:matched, so you definitely need someone on your corner who can help you That
singh]:that's just one example. but I think it applies to everything right hiring,
singh]:firing, uh, negotiating, uh, customer agreements right, making sure
singh]:customers are successful. Uh, get up
singh]:getting real estate.
singh]:It. Um, like all all these things are things that you have to do. Um, and in
singh]:the early days it's you as the entrepreneur who's gonna primarily be driving
singh]:all of them. So uh, you know, the, the the deeper the bench of people who
singh]:can support you, the more successful you're going to be.
bawa]:H.
bawa]:And as I think about Old thousand things as the early day in your
bawa]:journey, you have to do it almost overwhelms you.
bawa]:I need to do this, especially the things that you consider yourself not to
bawa]:be good at, or things that you may have avoided for one reason or another,
bawa]:So
bawa]:what are some of the things you know? if somebody is thinking and is
bawa]:getting overwhelmed,
bawa]:Can do to sort of break down and come up with a plan that makes it
bawa]:not easier, but a little bit simpler to execute.
singh]:Yeah, So
singh]:that's that's a good question. and it's it's always your situational right,
singh]:depending on kind of what your're what what you're against And and it's it's
singh]:a moving target right. So the things that you focus on in the first, you
singh]:know E, are going to be different than the first, the second and third and
singh]:fourth, right, E, and Um. So but in general y, you know in my mind Th, this
singh]:is a psychological game.
bawa]:Yeah,
singh]:Right entrepreneurship is is completely psychological. It's in your head and
singh]:you can either sort of succumb to the challenges and you know when things go
singh]:sideways and you can you know like you, of course, want to be in a growing
singh]:f. uh, from to the to the ride into the top. But you know there's there's
singh]:lots of valleys and peaks that that happen along the way in reality right.
singh]:So when that's the situation,
singh]:you've got to really kind of take a step back, right and and and reevaluate
singh]:right. What? Oh, Why are you doing this right? What is? is the? What is the?
singh]:the core motivation that keeps you going Right That keeps me
bawa]:Mhm,
singh]:going.
singh]:And if that's you know, and so once you are centered on that then I think
singh]:it's easier to sort of segment things out in terms of Okay. What are the
singh]:issues that we need to tackle now?
singh]:and you know? what are the resources that I have available that you know, we
singh]:we can deploy towards those
bawa]:Mhm,
singh]:issues, Or what resources do I need? right? Uh, you know who? who do I know
singh]:who can help me with this particular problem, Right and I've I, and I've had
singh]:lots of times in the you know, in the early days, Um, when we're even
singh]:negotiating,
singh]:Uh, you know, a large, uh, business contract and I, you know I felt like.
singh]:Oh, I'm a little bit out of my depth here. so you know I'll I'll you know.
singh]:I'll call up friends and people who I've known that. Um, you know that are
singh]:good at that particular thing and you know I'll get advice and you know you
singh]:talk to three or four people. You can then have enough competence to
singh]:probably move the ball forward, right. Um, and eventually you hire for that
singh]:function right, like like Hi, hiring. In my mind,
singh]:you want to hire people who can do something
singh]:ten times better than you can,
bawa]:Yes, yes,
singh]:right, And that's how I approach it right from A from the Sasor management
singh]:team. Where if if I have to hire someone then I have to coach them, and Y,
singh]:you know, help them grow.
singh]:You know that that's that's fine for junior employees and mid levelvel
singh]:managers. But if we're hiring someone on the exact team you for that
singh]:function, I'd expect them to be. You know ten te tenics better than me. Uh,
singh]:and that's hard. That's a high bar, but um y, you know, but thankfully
singh]:because I'm a general asist, not that high a bar from me.
bawa]:yeah, yeah, no, there, there is so much golden right there, Like
bawa]:fausting, you know, asking for help. That is great, then hiring To fill
bawa]:the gaps that you have personally, you, knowing the people are more
bawa]:capable, as amazing
bawa]:A of people have seen Um in my career In companies that I worked with
bawa]:customersership positions. People are now hiring people who are more
bawa]:capable Because out of insecurity, and then you wonder that grows. Just get
bawa]:stuck.
bawa]:Think brid.
bawa]:You have had you know,
bawa]:have worked out different enterprises, or you know from social enterprise,
bawa]:and you have,
bawa]:And now it's
bawa]:Pix.
bawa]:pronouncing it properly. What are some of the things that are
bawa]:different from your early days that you did that
bawa]:you no longer there Wheth, you know, because of the times we are in Wheth,
bawa]:you know the lessons you have learnt through your journey. What are some of
bawa]:the things that are different today?
singh]:Yeah, I, you know, I think so what I've learned from
singh]:my experiences. Certainly with the early days of the coalition, Um, you, uh,
singh]:fixel, the social enterprise. I did um, right after I left computer
singh]:associates, but I've been very focused on ples and growing this business for
singh]:the couple years, and I think along this journey, the
singh]:the, The couple of lessons that I've I. I've actually taken away Is that
singh]:you've got to be really hands on to ensure success. It's not like as as
singh]:businesses grow people think. Oh, you can be more hands off.
singh]:You actually have to be more hands on and more involved in the details to
singh]:make sure that you're you, you. You're going to be successful and the people
singh]:that you're relying on are going to be successful. And and that relates to,
singh]:sort of,
singh]:I think now have the ability to hire better than I did. Um, right, uh, ten
singh]:years ago. Um. And and I think you know, and I've continued to Cting, get uh
singh]:good lessons. or you know, humbling lessons in that regard even now, right
singh]:because Th. there's always something to learn in terms of Uh, making the
singh]:right decisions. Because you're you don't have a lot of data. Try to
singh]:evaluate someone right. So, yeah, people are going to give you great
singh]:references, and of course they're going to tell you they can do what you
singh]:want them right. So, um, so being able to sort of parse that all of that
singh]:information and kind of a, and also ask the right questions
bawa]:Yeah, yeah,
singh]:right, and and and then once they're on board, I think the one of the other
singh]:key lessons that I've
singh]:I've learned both for myself and for my teams, is
singh]:setting
singh]:really
singh]:crystal clear goals of what needs to be accomplished when right, because
singh]:we', and and you know we'reing a business which we're growing fast. Where
singh]:you know we're moving fast. we're breaking things. we' changing what the
singh]:goals need to be, And that's all well and good right. That's all well and
singh]:good. But you've got to kind of have an understanding of what those goals
singh]:are. Um, and make sure that everyone understands what we're driving towards.
singh]:And if and if those goals change, then you know, broadcast that loudly and
singh]:communicate that often. and to make sure that everyone's a aling about
singh]:what's the goal post and where we're heading.
bawa]:I mean, it goes back to your earlier point about being clear with your why,
bawa]:why you doing business and then being clear aboution but also as you prever
bawa]:making it clear to your people, because otherwise they will get lost and
bawa]:confus. So I have seen a lot of companies that do well and they are big and
bawa]:they have seen the other side of whereun
bawa]:happens by the means of somebody realising Okay, it has happened north by
bawa]:actually. Com. So I think there' a brillt advice for any leader to make
bawa]:sure their communication is
bawa]:good and clear.
bawa]:Do you see any difference between precoed and post cover in terms of the
bawa]:business, the reality and how things are moving now?
singh]:Yeah, so for sure there's been
singh]:I. I. I think covet has changed the the business landscape
singh]:in in a number of significant ways right like I think, every every company
singh]:probably has been impacted and has to sort of rethink
singh]:what th what they do and the relevance of what they do to to today's
singh]:society. Uh, right because the office spaces have gone away. Uh, yeah,
singh]:companies are revaluing their business models and you know, for pies,
singh]:we, we help organizations optimize their business processes, right, we help
singh]:people baseline the effectiveness of their business processes. Whether you
singh]:know it's a it's. It's fraud detection or claim management, or uh. y, you
singh]:know uh, ▁quota cash right, whatever business process that a company is I is
singh]:implementing, we provide the ability to kind of measure that and then
singh]:improve that. Identify where there's inefficiencies where theirs sttching
singh]:points, as it relates to the process workflows, employees, and Y, You know
singh]:what we've seen with our customers Is they've? as they've had to kind of
singh]:um, rejuel their business process or introduce new capabilities. Um to to
singh]:their customers. They've They've all been sort of struggling with. Okay, how
singh]:do we ensure that we're delivering the maximum results possible to our
singh]:customers? And and that's and if someone isn't doing that today, Um,
singh]:especially uh, leveraging technology to do that, they're not setting help
singh]:for success Right. because like one big thing that covet has done is it's y.
singh]:Technology and business of all has kind of been partners, you know, or
singh]:people have thought of technology of serving the business
singh]:when you take the physical space out of the equation
singh]:and you know all of the interactions are happening over the web. Or you
singh]:know, or or ▁zoom, or or what have you? Um, Technology is the business
singh]:right? So you? so? If you're not setting your business up to leverage the
singh]:the benefits that you can gain from technology in terms of automation and Y,
singh]:you know, being able to sort of quickly introduce new services for your
singh]:customers, you're not really position for success. And you know we've seen
singh]:companies big and small all sort of
singh]:you, really having this kind business driven case for modernizing their
singh]:entire technology infrastructure and software stas and applications to move
singh]:just that right, So I think that's kind of been one big
singh]:business trend that. Yeah, I ive, I definitely noticed across the board with
singh]:our customers.
bawa]:Yeah, yeah, absolutely. that's what I've seen you people. Companies have to
bawa]:pay
bawa]:and you know reate what they were doing pre, because it's no longer.
bawa]:everybody has different expectations, so as a good to.
bawa]:Since you talked about company and culture and hiring, one of the things I
bawa]:heard from Gbary talks a lot about it is that he hires fast and fires even
bawa]:faster like he doesn't want to waste time in having
bawa]:you know processes takes too long to hire, and then the processes that
bawa]:takes too long to fire. Is there a
bawa]:philosophy or
bawa]:you know
bawa]:any similar thought process that you follow when you have people working
bawa]:for you?
singh]:Yeah, I mean, Yeah, so the conventional wisdom right is like higher, slow
singh]:fire fast, right, and uh, but given that we we have to grow so quickly we we
singh]:wind up hiring fast right. That's just. and. and the issue with hiring fast
singh]:is you don't get the opportunity to fet
singh]:the the person as well as you would if you're hiring slow right? so in many
singh]:regards I. I, I think the conventional wisdom is probably right, even though
singh]:we may not follow it that you really want to vet one. Because when you hire
singh]:someone
singh]:you are
singh]:y, you know you're You're making a bet on them, right, you're saying? Hey, I
singh]:believe this person is going to help me do whatever job it is that I'm
singh]:hiring them for.
singh]:And and once you do that, right you you, I can have a fundamental
singh]:responsibility to try to make sure that that person's successful because
singh]:otherwise you seem to hi them in the first place, rightcause. You know, when
singh]:you fire someone
singh]:it's a
singh]:I. It's one of the worst things that you can do right to do something,
singh]:because I at least in in the short term run, 'cause it itacs. It ba, impacts
singh]:them, psychologically impacts their morale.
bawa]:Yeah,
singh]:It impacts their fully right. It's a it's. it's not. It's not fun to be
singh]:fired. So, when you you know, so I, I'm a big believer in wanna hire someone
singh]:and I, I realize that Okay, they're not a fit or they're not being
singh]:successful in what they're doing. It's to me, it's really important to
singh]:communicate that very clearly crisply quickly,
bawa]:Mhm,
singh]:and and then put together
singh]:a a plan. Uh, And it's and it's and it's not an extended point in time
singh]:Right. it's sort of like. Look, this is what we need to do in the next two
singh]:weeks. This is what we need to do in the next four weeks, and we're going to
singh]:evaluate on a weekly basis,
singh]:And
singh]:you know, And and either
singh]:I see a change in that first week,
singh]:right, or that person typically doesn't last a month,
singh]:Right Because because when you have that conversation that this is not
singh]:working, it's a. It's a serious conversation, right and and we don't do that
singh]:lightly. so uh, so I think you've got to have a a path towards either course
singh]:correcting, or you know an exit plan for for that person so that they
singh]:understand that you know like they didn't just wake up one day, and you
singh]:know, call in with H. r. and said, Hey, thanks for your service. Uh, this is
singh]:your last day. I don't think that's that you know that that's not helpful
singh]:for for anyone. That that's not a culture that we want to have within within
singh]:the company, either,
bawa]:yeah, yeah, yeah, no, definitely
bawa]:think the firing can be a bad experience. But also if you're not growing if
bawa]:you are in the right place, is probably the right thing for both the
bawa]:company and the cabinet, but it has to be right. Just like you said has to
bawa]:be.
bawa]:there needs to be an effort of course correction. There needs to be clear
bawa]:communication and a lot of companies miss like they are just okay. It's not
bawa]:working, but they don't take time to make the person understand what is not
bawa]:working.
bawa]:And then that sort of leaves a bad taste, both
bawa]:you know person and whoever is firing.
bawa]:So I think that' a good wise as somebody is building the culture of
bawa]:organisation to keep in mind that at the end of the day the other side
bawa]:personting is also a person. So you know they still have mind and heart and
bawa]:they can take things to Um.
bawa]:in terms of when people work, Um. When I grew up
bawa]:in my time in Um, as an employee, I've seen companies that I worked with
bawa]:they invest a law
bawa]:in when it comes to hard skills, right they? If you're a good engineer,
bawa]:they will want to make you the pass engineer. You are there. Like in the
bawa]:skills they'll give you technology, they'll give you people, or they'll
bawa]:give you resources. Obviously, you still have to put time to get there, but
bawa]:who? they don't uh, invest a lot of times into soft skills, And what I mean
bawa]:by that like A as a programmer. If I'm a very good programmer, the next
bawa]:step is to become lead and they push you to become leadte, but they don't
bawa]:give you
bawa]:skills. They don't train you for there. They give you another lead. Who has
bawa]:done maybe well, but you almost learn by making the mistakes, but not
bawa]:having Um
bawa]:the right direction, the right tools that allow you to become successful
bawa]:and lo. easier. you know it. Uh. If you expect somebody to in be in a lead
bawa]:or a manager position, If you have those Uh tools to help them do it, Um
bawa]:than it gets better. How do you see in while you know, in your career as a
bawa]:Uh employee, and now as an entrepreneur giving jobs the balance or the need
bawa]:or importance of having soft skills versus hospitals?
singh]:Yeah, I,
singh]:that's a great great question. And as you were just mentioning that right, I
singh]:was thinking back to my my wily dates right early in my career where I
singh]:started interacting
singh]:with with customers right, selling to
bawa]:Hm.
singh]:customers, engaging with customers,
singh]:and I certainly didn't have those those soft skills at that time. So I,
singh]:i,
singh]:my manager at that time.
singh]:Uh, you're encouraging me to go out and find classes that could could help
singh]:right, So I, Yeah, I signed up for
singh]:classes in in you know marketing, which, Uh, I. I. I started to kind of
singh]:develop an acumen for her. I signed up for classes on presenting right, A. A
singh]:and Uh. One of those that I, I remember was like, Um, your presentation
singh]:class where they tape us and play back what we were doing And you know
singh]:showed us that look. A lot of these skills can be developed right, like if
singh]:you look at the first year of Bill Clinton's term and him giving speeches
singh]:versus eighty years later and him giving speeches. It's Ru day right now and
singh]:they. They actually showed us that video right a, and of of sort of doing
singh]:that comparison. And and I and I and I had a oh a ha, like you know. Of
singh]:course this this can be done right. Um, so
singh]:I, I think that's this is something that companies should invest in, And and
singh]:if you're not investing in in helping your technical teams develop these
singh]:soft skills, both
singh]:int company at an intra company level and also at an intertra company level,
singh]:you're doing yourself with the service right. because A as companies grow,
singh]:you've in order to sort of not develop silos of hair's engineering, and
singh]:here's product management and here's sales, and here's professional services
singh]:and accounting, you've got to have people who are able to. Y. You really
singh]:talk the same talk right. And and these soft skills are extremely important
singh]:in creating a cohesive unit. And and then if you can do that within the
singh]:company well, then you can definitely do that with your customers right as
singh]:well. Um. And and that leads to growth That leads to uh, the uh, happier
singh]:employees, happier customers. A. across the board.
bawa]:yeah, yeah, no amus. and
bawa]:as much as this says Um, your employer's um, responsibility that they
bawa]:should be doing if they really are, you know, focused on employee growth
bawa]:and company growth. Those leaders are always thinking about ways to expand
bawa]:their people. If you're in a company that is not investing,
bawa]:that doesn't mean that you have to take self. you know, uh, responsibility
bawa]:to educate yourself. That's the only way you can get ahead. Otherwise you
bawa]:will still be in that has rail. And a lot of times people in technical
bawa]:backgrounds get stuck because of this reason, because they never
bawa]:either knowingly don't do it or either they don't even know that they can
bawa]:go and get better, So I, I think that's an important point
bawa]:coming to the
singh]:Y,
bawa]:arche, right, Uh, What kind of jobs? Since it's all changing now right in
bawa]:tech and everything, What do you see on the Hoz and how is the industry
bawa]:changing in the tech technology space? Are there some things that you see
bawa]:that are grow up, become like, um, almost, um, uh, you. Know, um, normal
bawa]:for everybody
bawa]:today that these are trans. They are going to that here to you know, grow
bawa]:and live. we have to live with those trends.
singh]:Yeah, well, I, I think there's a lot of things that are coming to the
singh]:forefront and not having fuellled by Cove. You certainly
singh]:automation is one of those things right. We're seeing a big focus on
singh]:automation
singh]:in in terms of creating efficiencies right, and and
singh]:and life has been driven by the need to kind of do work for anableman.
singh]:right, because everyone is remote and virtual.
bawa]:Yes,
singh]:Also to sort of just create overall efficienies in in existing processes.
singh]:But in order to know what the aut, may
singh]:youve you've got to be able to understand
singh]:what the lay of the land is right. What what is? What are the dynamics of
singh]:where their's friction points and, And, and we're seeing you process mining.
singh]:Uh, which you know? Which is really what? What Pes does become something
singh]:that's becoming a fundamental part of the organizational. Um. the stack of
singh]:services and capabilities to help people understand. Well, Okay, here's an
singh]:issue that I have because it takes too long to do this particular stuff in
singh]:the process. Once you understand that now you can sort of make decisions on.
singh]:Well, do I need to do? Uh, you know, r, p, A, or do we need to uh,
singh]:rerchitect the workflow the process, or you know, is it a training issue for
singh]:my employees? So these are kind of y. I think there's there's a lot of
singh]:trends and you know specifically around how A I, m ▁l is sort of being used
singh]:to drive automation in particular.
singh]:But uh, yeah, for sure, I think a lot of these impacts, uh of of of coved
singh]:are here to stay, and and and really are going to accelerate. sort of these
singh]:Uh, these automation capabilities moving forward.
bawa]:right.
bawa]:I know our time is highight. I'm goingnna ask two more questions. Then I'll
bawa]:let you go
singh]:Okay,
bawa]:being an entrepreneur journey being in this journey where I'm starting from
bawa]:scratch and having
bawa]:are having a different mindset than an employe where you have to, just like
bawa]:you said, have to become journist and you need to learn every process
bawa]:yourself to understand and appreciate
bawa]:often what happens as people only see the results like ten years later,
bawa]:like people sees from money has none, you know, successful in business, but
bawa]:they don't see all the
bawa]:vall that come,
bawa]:which are natural, Ba. What are some of the obstacles that you had to
bawa]:overcome to get where you are Just so the people can see. It was like only
bawa]:one pro. Jo was able to bring up these companies and do these things.
singh]:Yeah, well, you know like e, e,
singh]:every e. Every company is an overnight success ten years later, right? It's
singh]:so or twenty years later. Um, and A, and I think that's th. That's a really
singh]:good point that you're making. Um. I, it's a journey. Um. And you know
singh]:people sort of only see the end results. For want to see the end results
singh]:Because that's you know, we. we. We all want the, you know, the overnight
singh]:unicorn story, right, Like who? who doesn't like that? Um, but you know it's
singh]:it's like, like I said, there's there. There's a lot of trials and
singh]:tribulations that that anyone
singh]:you know who gets to a point of building a successful business has to go
singh]:through. There's just you know whether it's it's people issues. Um, you know
singh]:it. it's it's it's sort of y y. you. A lot of people kind of wind up
singh]:mortgagageing their houses right to kind of support the the business. You
singh]:know I, I certainly invested in the business myself in the early days,
singh]:because uh, you know, to me I was betting on
bawa]:Yeah,
singh]:myself right and and and I think you know if you' if there's anyone that you
singh]:want to bet on it's yourself. And and if you're not willing to do that well,
singh]:then it should be entrepreneur right. So I, I, it, We probably don't have
singh]:all the time to get get into all of that. It's it's it. It's probably a
singh]:potcast on itself in terms of all we, all. Yeah, all the things that are
singh]:messed up on a along the way and there's a lot of those. Uh, but I, I think
singh]:the
singh]:the, the one thing that I've discovered is
singh]:it. it's really about the people that you work with Right and and and if
singh]:we're If if we have people who complement us, Uh, who are authentic and who
singh]:have Gt,
singh]:Uh, you can really move mountains right Right. And and those are the
singh]:qualities that I look for Um in in people that I'm hiring and people I want
singh]:to work with E. even in customers right that I want to do business with Uh,
singh]:Because there's there's always ups and downs right. And
singh]:you want people
singh]:with you on your team.
singh]:Uh, who are who are going to be not shaken by the first,
singh]:uh, downward, uh fall right. So that that's that's uh. I mean, that's kind
singh]:of the biggest lesson that I've learned over the years that it's it's it's
singh]:It's always about people. And
singh]:And and I need to make sure that I have the right people that are working
singh]:with me to to help me help me grow and help the business group.
bawa]:yeah,
bawa]:and only fortunately or unfortunately, you can only find about the people.
bawa]:by working with the short collect, you can do all their dueilence, Interw,
bawa]:andr everything. But after some just
singh]:Well,
bawa]:work through.
singh]:a, absolutely, I, and this. This is why I love. kind of you know, doing
singh]:these side projects with you and kind of chatting with you. And you know
singh]:working with you because I, I mean, I always learn so much. Um, And and it's
singh]:you know, and I enjoy it Right like this is like this. This has been great
singh]:and I hopefully we do this again soon. Um, but uh, at the end of the day,
singh]:that's what it's all about right. The the rest are details. says.
bawa]:Yes, Yes,
bawa]:okay, last,
bawa]:actually, let me us before us to as question, how do people find about more
bawa]:about pi and
bawa]:about you? How can people connect with you to learn more?
singh]:Yeah,
singh]:S. Certainly, uh, check out pies Dot com. That's p. y, ▁z e dot com. that's
singh]:that's our. Uh, Pse. You can kind of get more information requested demo.
singh]:Uh, you drop me a note on on Twitter. Uh, pieing s. f, uh, or or pies Inc on
singh]:on on Twitter. but uh, certainly uh. You know you could reach out to onef
singh]:That who can connect, Connect you with me directly. Uh, but uh, check out
singh]:our website. Uh, and you know, if you think buys could be helpful in helping
singh]:to baseline and improving
singh]:operational excellence, Uh, for your business, And and that's what we're
singh]:really about? We're We're all about helping drive operational excellence,
singh]:regardless of what your business is right, Whether whether you're a
singh]:financial institution, your text stor up your a health care company
singh]:manufacturing company, We help identify you', aware of their issues, whether
singh]:it's your supply chain or,
singh]:Uh,
singh]:you have a customer service process. We can help you improve that and drive
singh]:better margins and better customer satisfaction.
bawa]:Maz, Amazing and' put those links in the episode tells people, Can you? So
bawa]:the last question is
bawa]:you know if somebody who is not satisfied with the work wherever they are,
bawa]:whatever they are doing, whether work well, you know, just income, whether
bawa]:it's They are just not happy with what they do and they want to do. Um, you
bawa]:know, get into their entrepreneur side of the things Aise, Would you get
bawa]:them to? You know what can they do to just get started?
singh]:Yeah, So the the? the biggest advice I would give is to find out what you're
singh]:passionate about
singh]:right? That's that's the th. that's That's really the first thing that
singh]:anyone who wants to sort of ▁quit their job and you know, go do something
singh]:else and what you know, whether it. you want a freelance. You want, Uh,
singh]:become a contractor. You know you want to start the next Facebook right.
singh]:what? whatever it is? Uh, make sure that you're passionate about what you're
singh]:doing and and then develop a plan to get there right. And and it's gonna be
singh]:you. And and you know, have no doubt that you should plan for you know,
singh]:twenty four, thirty six month
singh]:journey to before Start seeing real results right. And and you can figure
singh]:out where along the way you wa to ▁quit. Your job to be all in right, but
singh]:it. it's It's very rare that you know anything is a overnight success. and
singh]:and by overnight, I mean you twelve months right,
bawa]:Yeah,
singh]:especially in ▁ass. Uh, right, you've you getting to product market Fed,
singh]:finding the first customers generating you know revenue from the first five
singh]:or ten or twenty customers. Um is is something that youre going to need to
singh]:do before you can raise real money to sort of start growing, and Um the
singh]:business. Uh, so if you're not passionate about it, you're going to fizzle
singh]:out right or you say hey's? this is too tough. so finding something you're
singh]:passionate about, make sure you can make that commitment of your twenty four
singh]:thirty six months, Um, and then get the right team together to go and
singh]:execute on it, and Um. And and if you've got those things I like, I, uh, I
singh]:think you'd be. You'd be successful, um, and uh,
singh]:and and certainly if I'm if I'm able to help them. I'm I'm happy to so feel
singh]:pretty. Reach out to me if I can shareing.
bawa]:thank you. thank you so much from Jo. For this time I have so much to learn
bawa]:and
bawa]:I I wish I was taking a not, but I have the video. I can go back and I have
bawa]:you, but
singh]:uh, you're you're You're doing amazing when pre in terms of how you've
singh]:started, so I, I'm I'm very kind of excited to kind of closely, and uh,
singh]:he'll see how the journey goes, and yes, you born there.